Resort Policy

  • Guests and accompanying guest must carry valid ID proof at the time of check-in 
  • Parents accompanied with 12- 15 Years old children must carry valid ID proof at the time of Check- in.
  • Check-in Time is 02: 00 pm and Check Out Time is 10: 30 am.
  • Early Check- in or late Check out will be taken as full day occupancy and the guests will be charged for the same.
  • Our plunge pool villa & Deluxe club is meant for double occupancy only. In case of triple occupancy (chargeable) requested by guest, we do accommodate as per below condition:

For the requirement of triple occupancy in plunge pool villa, the third occupant must carry valid ID proof at the time of Check- in.

  • Usage of Swimming Pool is complimentary. Guests should carry Nylon swimsuit, cream, and lotion kit.
  • Guests can relish the food served at Banyan during the following fixed hours:
    • Breakfast: 07:00 am to 10:00 am
    • Lunch: 12:30 pm to 03:00 pm
    • Dinner: 07:00 pm to 10:45 pm
  • The guest should cause no damage to the property, villa’s, rooms or any of the belongings of the property. In case of any damage done, the cost for replacement or repair will be charged to the guest.

Please Note:

  • Before arrival at Heritage Madurai, we recommend sparing a moment to read through our resorts policies, as we believe that each guest wishes to preserve the serenity at Heritage Madurai. Hence we request our guest to respect the resorts policies. In case of any violation of the policies, the resort reserves the rights.
  • We request you to make prior appointments for any experience such as a spa or a yoga session.
  • Images shown on the website are strictly only for marketing and promotional purposes.
  • Professional photography is restricted in the premises, seek permission before taking pictures and shall be charged additionally
  •  No glassware or coolers are allowed in pool area. For the safety of our guests, our resort adheres to a no diving policy.